Someone watching at 2 a.m.
Fleet analysts watch your alerts around the clock and call your people.
- Go-live
- Live in 10 working days
- How you buy it
- Staffed service added to any plan
An excavator starting at 2:10 a.m. on a locked job is a mistake or a theft. A push alert on a sleeping phone helps with neither. The managed fleet desk is a person, awake at that hour, who checks the trace and calls your on-call contact.
How the desk goes live
- Days 1 to 3
Write the escalation list
Who to call or text for each alert type, in what order, and how long before the next person.
- Days 4 to 6
Set the watch rules
Working hours per job, geofences and the critical fault codes per model, agreed with your shop lead.
- Days 7 to 8
Run a test night
We send test alerts down the list to confirm every call and text reaches the right person.
- Days 9 to 10
The desk goes live
Analysts watch around the clock from the first night; the first weekly report arrives the next Monday.
What the desk sends you
- Who it is for
- Fleets with machines on remote or unattended jobs
- Around-the-clock watch on after-hours movement, critical fault codes and quiet trackers
- Calls or texts to your on-call person, following your escalation list
- Fault codes triaged into draft work orders for your shop to approve
- A written log of every alert: what happened, who was called, what they decided
- A weekly report of alerts, response times and machines with repeat alerts
Do you need someone watching?
Right for you if
- Machines sit on remote or unfenced jobs overnight and at weekends
- Alerts go to a superintendent who is also asleep or driving
- Your shop has no one to triage fault codes after hours
Look elsewhere if
- Someone on your team already watches alerts every night
- You need guards or a patrol on site; the desk watches and calls, it does not drive out
Example: a wind farm build in Torrance County
A wind project contractor runs 95 machines, from cranes and excavators to light towers and generators, across miles of ranch roads in Torrance County. Nobody stays on site overnight, and the superintendent sleeps in Moriarty. One Sunday at 1:40 a.m. a skid steer starts and leaves its geofence. The desk checks the trace, calls the on-call superintendent, then the equipment manager after 10 minutes with no answer, and shares the live position with the sheriff’s office at the manager’s request. Monday’s report logs every step.
What the desk watches, and how
Alerts worth waking someone for. The desk watches after-hours movement and tamper alerts (a machine starting or leaving its geofence outside working hours, or power cut to its gateway), critical fault codes (the short list your shop lead marks as stop-work, such as low oil pressure or high coolant temperature) and trackers going quiet when they should be reporting. Everything else waits for the morning summary.
The escalation list. You decide who hears about each alert type and in what order: the on-call superintendent first, the equipment manager next, the owner last. The analyst calls or texts, waits the time you set, and moves down the list. The desk does not drive to site or recover machines; your contact decides whether to call the sheriff, and the analyst can share the live position.
Fault codes into draft work orders. When a critical fault arrives at night, the analyst reads the code with the machine’s hours, recent inspections and service history, and drafts a work order for your shop to approve in the morning. If the code is on your stop-work list, the on-call person also gets a call, so nobody restarts the machine at 6 a.m. without knowing.
Who is on the desk. Fleet analysts with hands-on heavy-equipment maintenance or equipment management backgrounds. Each Monday they send the weekly report: alerts handled, how fast each was answered, machines with repeated after-hours starts, overdue services and trackers to check. Fleets that buy the desk during onboarding write the escalation list in the Tune week, and any later change to it takes one email to hello@gytix.com.
Fleet desk questions, answered
What is a managed fleet monitoring service?
It is a staffed desk that watches your fleet’s alerts around the clock so your team does not have to. Gytix fleet analysts check after-hours movement, critical fault codes and trackers going quiet, then call or text your on-call person following the escalation list you wrote.
What happens when a machine moves at night?
An analyst checks the trace: which machine, where it is heading and whether anyone scheduled the move. If it looks wrong, the analyst calls or texts your on-call person, then the next name on your list. Your contact decides whether to involve law enforcement, and every step goes into the log.
Does the desk handle fault codes?
Yes. Critical fault codes that arrive after hours are triaged by an analyst, who reads the code with the machine’s hours and history and drafts a work order for your shop to approve. Codes your shop lead marks as stop-work also trigger a call to the on-call person.
How is the managed fleet desk priced?
The desk is charged per machine per month, added on top of your plan and month to month like everything else. Movement, tamper and tracker alerts work on any plan. Fault code triage into draft work orders needs the Shop or Command plan, where fault codes and work orders live. The written quote after a walkthrough on your own fleet shows the exact figure.
What is in the weekly report?
Every alert from the week, when it arrived, who was called, how long they took to answer and what they decided. It also lists machines with repeated after-hours starts, trackers that went quiet, overdue services and fault codes triaged into draft work orders. It arrives by email each Monday.
Tell us who answers at night
Send your fleet list. We will show managed fleet desk on your own machines and quote it in writing.